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Privacy Policy

IDENTIFICATION

  • Company Name: Enigma Viaggi SL. (hereinafter, “Enigma Viaggi”).

  • NIF: B56475023.

  • Registered Address: Calle Belen 14, 28004, Madrid, Spain.

  • Data Protection Officer (DPO): contact@enigmaviaggi.co

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GENERAL INFORMATION

 

By accepting this Privacy Policy, the user is informed that the personal data provided through the website located at the URL https://enigmaviaggi.co/ (hereinafter, the “Website”) will be processed by Enigma Viaggi, as well as data derived from their browsing and any other data that may be provided in the future to Enigma Viaggi.

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The user must read this Privacy Policy carefully, which has been drafted clearly and simply to facilitate its understanding, determining freely and voluntarily whether they wish to provide their personal data to Enigma Viaggi.

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PROVIDING DATA

 

The data requested in the forms on the Website are mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if they are not provided or are not provided correctly, they cannot be attended to, without prejudice to the fact that you can freely view the content of the Website.

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FOR WHAT PURPOSE WILL THE USER'S PERSONAL DATA BE PROCESSED?

 

The personal data provided through the Website or other means made available to users will be processed by Enigma Viaggi for the following purposes:

  • Data provided in the quote request form: The data provided in the quote request form will be processed to evaluate your request, according to the data you provide, and plan your trip based on this information, sending you the provisional result of this planning with accurate pricing.

  • Data provided in the contact form: The data provided through the contact form enabled by Enigma Viaggi on the Website will be processed to manage queries, incidents, quotes, and/or requests for information made by users.

  • Data provided in the Experience Booking form: The data provided through the Experience Booking form enabled by Enigma Viaggi on the Website will be processed to manage quotes for Experience Booking only.

  • Data provided in the Hotel Booking form: The data provided through the Hotel Booking form enabled by Enigma Viaggi on the Website will be processed to manage quotes for Hotel Booking only.

  • Data processed for sending personalized commercial communications from Enigma Viaggi: The data provided will be processed to send the user commercial communications with information that may be of interest about Enigma Viaggi's products and services, as well as a travel newsletter with advertising content. The sending of these communications will involve profiling using Enigma Viaggi's own data to send personalized information, against which you can object at any time.

  • Data provided through the use of the Website: The data provided through the use of the Website will be processed for the maintenance, support, and updating of the Website, as well as for resolving possible technical or any other kind of issues that may arise concerning it, and to compile anonymous statistical reports on access habits and user activity on the Website.

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Likewise, the user's navigation on the Website may be managed and analyzed through cookies.

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WHAT USER DATA WILL ENIGMA VIAGGI PROCESS?

 

Enigma Viagg will process the following categories of user data:

  • Data provided in the Forms such as: Identification data (name and surname); contact details (phone, email address); data related to the scheduled trip.

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WITH WHOM WILL USER DATA BE SHARED?

 

User data may be communicated to:

  • Public Administrations with competence in the matter.

  • Courts and Tribunals, in case of specific requests made according to applicable regulations.

  • State Security Forces and Bodies, in case of specific requests made according to applicable regulations.

  • Travel agencies, airlines, transport services, hotel establishments, and any other entity necessary to organize the requested trip.

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Additionally, the data may be accessible to Enigma Viaggi's providers, with such access necessary for the proper fulfillment of legal obligations and/or the aforementioned purposes. These providers will not process your data for purposes not previously informed by Enigma Viaggi. Enigma Viaggi will contract third-party services providers operating in, among others, the following areas: cloud or IT hosting, sending commercial communications.

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Last Updated August 2024.

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